Terms & Conditions
Personal Information
The information you provide during a private session, course, workshop, or electronic communication is of the utmost importance. It will remain strictly confidential and will not be shared with any other parties.
Email Privacy
If you received a mailing from JANE MATHESON, (a) your email address is either listed with as someone who has expressly shared this address for the purpose of obtaining information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with JANE MATHESON. Your time and attention are respected by controlling the frequency of mailings.
Your email address will never be shared, sold, or rented to anyone. If you have received an email in error or wish to stop receiving emails from JANE MATHESON, you may remove yourself from the mailing list by sending an email with the word “UNSUBSCRIBE” in the header.
Booking Your Appointment
Full payment is required to reserve your date and time. You may book your appointment using my online booking system. You will receive a confirmation email once your session has been secured.
You must be 18 years old or older for my services. Individuals under the age of 18 must give proof of parental/guardian consent.
Refund Policies
Digital Goods
All downloadable meditations, and online courses are 100% non-refundable.
Programs, Courses & Workshops
There is no refund of full payments or deposits made for programs, courses, or workshops, but the amount paid may be used within the year towards a future service or course. The total amount paid is transferable to a friend or family member. This policy is applicable if JANE MATHESON requires rescheduling the class or the client needs to cancel for any reason. Course manuals and certificates will not be given until full payment has been received.
Events
There is no refund of payments made for events. The payment is not transferable to another event. Full payments are made to reserve your spot for the particular event. If you are unable to attend, you may transfer your place to a friend for the specific event.
Private Sessions, Packages & Gift Certificates
Private sessions which include Packages and Gift Certificates are to be used within one year of purchase. If you have purchased a prepaid package, session or gift certificate and are unable to use what you purchased, you may transfer the remaining hours or session to a friend or family member. There are no refunds for sessions purchased.
Payments and Billing
Payments are made in USD with the option to pay in your local currency. All taxes will be applicable at time of purchase.
A. Paid Services. Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of this Agreement.
B. Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms of Service. We are not responsible for error by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
C. Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
D. Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is no charge or a one-time or initial charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT.
E. Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.
F. Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
G. Auto-Renewal for Subscription-Based Services. Unless you opt out of auto-renewal, any subscription-based Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. If you terminate a subscription-based Service, you may use your subscription until the end of your then-current term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
H. Reaffirmation of Authorization. Your non-termination or continued use of a Paid Service reaffirms that we are authorized to charge your Payment Method for that Paid Service. We may submit those charges for payment, and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service.
Missed Appointments
Full payment is required at the time of booking for all sessions with JANE MATHESON. As a courtesy and to avoid being charged 50% of your session fee, please reschedule or cancel at least 24 hours before your scheduled appointment. Session fees are forfeited when cancelled with less than 24 hour period before scheduled start time or if the client does not show up for their scheduled appointment. A partial 50% refund, less transaction fees (6%) will be extended if a cancellation is made within 24 hours of the scheduled session time.
All sessions begin at the scheduled time. For Zoom, FaceTime, or phone sessions, if you are unable to answer the call at the time of your scheduled session and JANE MATHESON does not hear from you within 10 minutes after the scheduled start time, that session and payment are forfeited.